Melissa Brown, Outsource Ops Ltd

Business overview

A Virtual Assistant can take care of the things that get in the way of you having time to do what matters to you!
Running a small-medium sized business requires a lot of time. It takes time to get systems and processes set up. And to take care of all the admin. That’s time away from family, recreation, and the things that matter. And less time to work on your business (instead of just in your business).

Products and services I offer

Basically any behind the scenes administrative tasks a small to medium business might require.
Operations Management
Business Administration
New Business Set Up
Systems and Process Optimization
Pricing and Packages
Customer Service Training
CRM Management
Process Improvement
H & S Implementation
Fleet Management
Equipment Maintenance
Training and Induction
Call Centre Management

The list goes on... if there is something not on the list that you would like help with, chances are we can do it or at least point you in the direction of someone who can!

Why I'm in the Venus Network

To support women in business and have them support me! I love being part of such a wonderful uplifting group of women who not only inspire me but also help me grow my business through referrals and I can do the same for them.

Testimonials

Seccombe Consulting
Anna Seccombe - Brand Strategist/Marketer/Writer
The services Melissa provides is such a great support for small to medium-sized businesses. Her knowledge of systems, processes, operations and customer service is second to none, and her gentle but professional approach means she brings these skills to your business in a way that complements your own skills and ideas. She'll have the parts of your business that need help running smoothly in no time. And it helps that she's a super nice person too. Everyone needs someone like Melissa to help get their business in great shape!

Oxen Accounting
Jeremy Wilson - Director
Melissa is amazing at organising, planning, HR and finance. I would highly recommend this new business as I know Melissa will make it work for both customers and contractors', providing a level of service second to none.

My point of difference

Me!
I have set up and run successful small businesses, have a passion for customer experience and service, get excited about automating and optimising systems and processes, and bring an enormous amount of experience in business improvement to the table.

It’s hard sometimes to look at your own business with fresh eyes and a different perspective, and tthis can make it hard to see where improvements can be made. It can also be difficult to know where to start. As a trusted business partner with years of experience, we can help transform your business, upgrade your operations, or simply just get your business set up and ready to trade. Wherever you’re at, our flexible packages can be tailored to fit your budget and unique business needs.